General Terms and Conditions

These General Terms and Conditions govern the contractual relationship between:

And any person, whether natural or legal entity, contracting with Pictosso for the purchase of Products (hereinafter referred to as "the Customer" or "you").

For the purposes of these General Terms and Conditions, the following terms shall have the meanings set forth below:

Customer:

Any individual or legal entity, private or public, contracting with Pictosso to order one or more Products.

Product(s):

Personalized canvas artworks created by the Customer using customization icons, templates, and tools provided by Pictosso on the Website. Products are custom-made to order and include framed canvas prints featuring the Customer's selected design.

Website:

The website accessible at https://pictosso.com/, including all sub-websites, mirror sites, portals, and related URL variations.

Website Content:

All elements published on the Website, whether protected by intellectual property rights or not, including but not limited to texts, images, designs, icons, videos, diagrams, software, and databases.

Internet User:

Any individual or legal entity visiting or connecting to the Website.

Order:

The request submitted by a Customer through the Website for the purchase of one or more Products.

The Website is freely accessible to all Internet Users. Browsing the Website constitutes full acceptance of these General Terms and Conditions.

When placing an order, acceptance of these Terms is confirmed by checking the box: "I acknowledge having read and accepted the General Terms and Conditions". This action has the same legal value as a handwritten signature.

These General Terms and Conditions apply to all relationships between the Parties to the exclusion of any other terms, particularly those of the Customer.

Acceptance requires that you have the legal capacity to contract, or failing this:

• Authorization from a guardian or curator if you are incapable
• Authorization from your legal representative if you are a minor
• A valid mandate if acting on behalf of a legal entity

The purpose of the Website is to offer for sale personalized canvas artworks (Products) that Customers create using the customization tools, icons, and templates provided by Pictosso.

Pictosso provides an online platform where Customers can:

• Design personalized canvas artworks using proprietary icons and design tools
• Select from various sizes and frame options
• Preview their designs in real-time
• Order physical Products for delivery worldwide

To place an order, you must:

1. Create your personalized design using our online tools
2. Select your preferred size and frame options
3. Add the Product(s) to your shopping cart
4. Review your cart contents
5. Provide delivery and billing information
6. Accept these General Terms and Conditions
7. Complete payment

You are responsible for carefully reviewing your design for any errors (spelling, grammar, syntax, image quality, etc.) before validation.

Once payment is received, Pictosso will send you:

• An acknowledgment of receipt within 24 hours
• An email confirming order processing with all relevant details

By Customer: You may modify or cancel your order only before it enters production. We cannot provide a specific timeline as this varies by order. Contact us immediately at support@pictosso.com to check your order status.

If cancelled before production begins, you will receive a full refund within 8 business days.

By Pictosso: Pictosso reserves the right to cancel any order before production without justification or compensation, with a full refund issued within 8 days.

All prices displayed on the Website are:

• Indicated in the currency of your country (where applicable)
• Inclusive of all applicable taxes
• Valid on the day of the order only
• Subject to change at any time for future orders

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Other methods as displayed at checkout

All payments are processed securely through Stripe. Pictosso does not have access to your complete payment card information. Payment is made directly to our secure payment processor.

An electronic invoice will be sent or made available online after each payment. You expressly agree to receive invoices electronically.

Agreed payment dates may not be delayed for any reason. Any amount not paid on the due date will automatically incur:

• Late payment penalties at three (3) times the legal interest rate
• For professional customers: Recovery costs of forty (40) euros
• A compensation of twenty (20) percent of the amount as a penalty clause

Pictosso retains ownership of all Products until full payment has been received.

Pictosso ships worldwide through our fulfillment network in 15 countries: Australia, Brazil, Canada, Denmark, France, Germany, Ireland, Italy, New Zealand, Norway, Singapore, Spain, Sweden, United Kingdom, and United States.

Our routing algorithm automatically selects the optimal fulfillment center based on your location and product availability to ensure the fastest delivery.

Standard delivery times:

• Standard shipping: 1-2 weeks from order date
• Express shipping: 3-5 business days (where available)

Certain products or order volumes may require longer delivery times, which will be indicated when you validate your order.

A tracking link will be sent to your email 2-3 days after your purchase. Tracking services may vary depending on the carrier and your location.

If you receive a visibly damaged package:

1. Refuse the delivery if possible
2. Take photos of the damage
3. Contact us immediately at support@pictosso.com

We will prepare and ship a replacement at our expense.

If delivery exceeds 15 days beyond the indicated delivery date, consumer customers may terminate the contract by registered letter with acknowledgment of receipt and receive a full refund.

This does not apply if the delay is due to force majeure or incorrect information provided by the customer.

In accordance with Article L.221-18 of the French Consumer Code, the right of withdrawal does not apply to personalized goods made to customer specifications.

When validating your order, you expressly waive your 14-day right of withdrawal by checking the corresponding box, as Products are custom-made to your specifications.

While each Pictosso is custom-made and cannot be returned, your satisfaction is our priority. If you are not 100% satisfied with your order:

• Contact us within 30 days of receipt
• Email: support@pictosso.com
• We will work with you to find a suitable solution

If your Product arrives defective or damaged (not due to content provided by you), Pictosso will cover the cost of a replacement order. This includes:

• Manufacturing defects
• Shipping damage
• Quality issues (not related to customer-provided content)
• Errors in order fulfillment

You must notify us within 30 days of delivery with photos of the defect or damage.

You benefit from:

• Legal guarantee of conformity (Articles L.217-4 et seq. of the French Consumer Code)
• Legal guarantee against latent defects (Articles 1641 et seq. of the French Civil Code)
• Period of two (2) years from delivery to take action

Pictosso (012VIZ) is the data controller responsible for the collection and processing of your personal data.

We collect the following personal information:

• Name and surname
• Email address
• Postal/delivery address
• Phone number
• Payment information (processed securely by Stripe)
• Order history and preferences
• Design data and customization choices

Your data is processed for:

• Fulfilling your order and contractual obligations
• Creating and delivering your personalized Product
• Customer service and support
• Order tracking and communication
• Preventing fraud and illegal activities
• Enforcing our Terms and Conditions
• Improving our services

Under GDPR and applicable data protection laws, you have the right to:

• Access: Request access to your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Objection: Object to processing of your data
• Portability: Receive your data in a portable format
• Restriction: Limit how we use your data

To exercise these rights, contact us at custom@pictosso.com or through our Privacy Center page.

We implement industry-standard security measures to protect your personal data, including encryption, secure servers, and restricted access protocols.

We share data only with trusted service providers necessary for order fulfillment:

Personal data is retained for the duration of our contractual relationship and for the period during which Pictosso can be held legally responsible. Once the retention period expires, data is permanently deleted.

If you believe we are not complying with data protection obligations, you may lodge a complaint with your local data protection authority. In France, this is the CNIL (www.cnil.fr).

All proprietary icons, the Pictosso logo, and the Pictosso signature are protected by copyright and intellectual property laws. All rights are exclusively owned by Pictosso.

Some elements used in our designs (such as certain emojis) are licensed under open-source licenses (e.g., Apache License 2.0) and may be used in accordance with those license terms.

All Website Content (texts, images, designs, software, databases) is protected by intellectual property rights. Unauthorized reproduction, translation, or adaptation constitutes infringement and may result in legal action.

You retain ownership of any content you upload to create your Product (photos, text, audio files, and similar materials). However, you grant Pictosso a limited license to use this content solely for:

• Creating and delivering your ordered Product
• Providing customer support
• Quality control purposes

You represent and warrant that you own all rights to content you submit and that its use does not violate any third-party rights or applicable laws.

Pictosso undertakes to provide the necessary care and diligence to supply quality Products in accordance with these Terms. Pictosso is bound by an obligation of means, not results.

Pictosso shall not be liable for any failure to perform due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, epidemics, or pandemics
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Strikes or labor disputes
• Cyber attacks or security breaches beyond our control

Pictosso is not liable for:

• Errors in content provided by you (spelling, grammar, image quality)
• Incorrect delivery information provided by you
• Misuse of Products or services
• Any missing rights, licenses, or permissions relating to audio or MP3 files uploaded by you
• Failure to comply with our instructions or recommendations

To the extent permitted by law:

• Pictosso's liability is limited to direct damages only
• Pictosso is not liable for indirect, consequential, or incidental damages
• Maximum liability shall not exceed the price paid for the Product(s) in question

While we strive for continuous availability, we do not guarantee uninterrupted access to the Website. Technical issues or maintenance may cause temporary unavailability without prior notice.

Product colors and details may vary slightly from screen displays due to monitor settings, screen resolution, and color calibration. We cannot be held liable for these variations.

In the event of a dispute, we encourage you to first contact our customer service team at support@pictosso.com to seek an amicable resolution.

If an amicable solution cannot be reached, disputes may be submitted to mediation through an approved organization such as FEVAD (Fédération du e-commerce et de la vente à distance).

EU customers may also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr

These General Terms and Conditions are governed by French law. Any disputes that cannot be resolved amicably or through mediation shall be subject to the exclusive jurisdiction of the competent French courts.

Pictosso reserves the right to modify these Terms at any time. The version applicable to you is the version in force on the date of your order or connection to the Website.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Pictosso's failure to exercise any right under these Terms shall not constitute a waiver of that right.

These Terms are provided in multiple languages. In case of discrepancies, the French version shall prevail.

These General Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Pictosso regarding use of the Website and purchase of Products.

For any questions regarding these Terms:

Pictosso uses third-party services to enhance your experience: